Information for clients needing assistance to apply for flood relief
South East Queensland Floods, February 2022
Rural Financial Counselling Service
Hilary Weedon
Rural Financial Counsellor
0491 259 861
Workplace support
To help businesses right now, Business Australia is opening access to their Workplace Advice Line, free to all Members in Queensland impacted by the current flood disaster. The Advice Line offers information for employers to help with workplace and employment issues during this difficult time. The service will be available for the next two weeks at no charge to all businesses in impacted areas:
Call 13 29 59 between 8.30am and 5pm Monday to Friday.
Disaster assistance
If you are in immediate need of assistance, please contact the SES on 13 25 00.
We have also listed some additional links to national, State and local assistance:
- Australian Government disaster recovery payment for south-East Queensland: https://www.servicesaustralia.gov.au/south-east-queensland-floods-february-2022-australian-government-disaster-recovery-payment
- Queensland Government Emergency hardship assistance: https://www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/types-grants/emergency-hardship-assist
- Register for help from the Mud Army: https://www.brisbane.qld.gov.au/community-and-safety/community-safety/february-2022-severe-weather-event-council-updates-and-impacts/mud-army-20/register-for-help
Bank grants for customers impacted by floods
Please contact your bank directly to discuss any financial support:
ANZ
ANZ announced a financial relief package for customers affected by significant flooding across south-east Queensland and parts of northern New South Wales with severe weather systems continuing to threaten more damage. ANZ customers affected by flooding are encouraged to contact ANZ’s dedicated financial hardship team on 1800 149 549 or at anz.com.au/support/natural-disaster-support/.
Commonwealth Bank
Commonwealth Bank is providing its Emergency Assistance to customers and businesses in flood-affected areas in South-East Queensland and New South Wales. To access this support please phone CBA on 1800 314 695 or visit a branch where it is safe to do so. Further information about Emergency Assistance is available online at commbank.com.au/emergencyassistance.
National Australia Bank
NAB will provide $1,000 grants and additional financial relief to customers and colleagues affected by floods in the Northern Rivers region in NSW, to assist them in the immediate aftermath of the natural disaster.
The grants will give NAB customers and colleagues who have experienced significant damage to their homes ready access to funds to meet their immediate needs. Business and agriculture customers who have suffered damage or losses because of the floods are also eligible.
NAB customers who have suffered damage to their home and need assistance can call NAB Assist on 1300 308 132. All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility.
Westpac
Westpac has launched a $2 million fund to help small businesses impacted by the floods in Queensland and New South Wales access financial help.
Small business customers who meet the eligibility criteria can apply for $3,000 in cash grants per customer group to help with urgent expenses or repairs by contacting their banker or calling Westpac’s customer support teams.
Toll-free roads
To support travel during current road closures and flooding, Brisbane City Council and the State Government have announced that Queensland toll roads will be toll-free until 11.59pm on Sunday, 6 March.
See the full details of toll-free roads »
If you’ve been charged for any tolls during the toll-free period, your Linkt account will be automatically credited. It may take a few days to appear.
Mental health support
- Beyond Blue: 1300 22 4636 – Open 24/7
- Lifeline: 131 114
- NSW Mental Health Line: 1800 011 511
We are closely monitoring the situation across Queensland as major flooding continues to cause devastation across the State. Please contact Carrick Aland in Dalby, Toowoomba or Chinchilla if we can help direct you to important information or assistance during this time.
